Frequently Asked Questions
Everything you need to know about bringing Hali into your home.
What materials are used in Hali products?
We prioritize sustainability and durability, using premium materials such as solid FSC-certified timber, organic linens, and recycled metals to ensure your home pieces last a lifetime.
How long will it take for my order to arrive?
Standard shipping typically takes 5-10 business days. For larger furniture items, our white-glove delivery service will contact you within 48 hours of purchase to schedule a specific delivery window.
What is your return policy?
We offer a 30-day trial period. If you are not completely satisfied with your purchase, you can return it for a full refund, minus a flat-rate return shipping fee for oversized items.
Do you offer assembly services?
Yes, many of our larger furniture pieces include optional white-glove assembly. Our team will deliver, assemble, and place the item in your room of choice, then remove all packaging materials.
How do I care for my Hali textiles?
Most of our cushion covers and linens are machine washable on a cold, gentle cycle. We recommend air drying to preserve the natural fibers and prevent shrinkage.
Do your products come with a warranty?
All Hali furniture pieces are backed by a 2-year limited warranty covering manufacturing defects and structural integrity under normal household use.